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News and Articles on Internal Call
Auditor: Palo Alto lax about phone oversight Sep 5, 2009
Perez's memo also states that once the city adopts the new contract, the new rates will be entered into the "Internal Call Accounting system," which would "allow the city to disperse monthly call details to departments with accurate rates, and will allow departments to review call details for appropriate use and reimbursements." The memo acknowledges that the city's oversight for telecommunication services has been insufficient. "This was due to staff reductions, including a frozen IT Manager... (Palo Alto Online, CA)
SME to Manage Salt Lake Dailies' Inbound/Outbound Calls May 15, 2009
"With SME, we'll improve our customer service levels by utilizing the most advanced technology, dedicated professional support staff and a highly skilled management team," MediaOne Circulation Senior Vice President Kelly Roberts said in a statement, adding that SME's resources exceed those "we could provide with our internal call center.". E&P Staff (). (MediaWeek.com)
Comcast pays up in FTC Do Not Call case Apr 18, 2009
Despite Comcast having policies against the practice, the FTC said, some of Comcast s internal call centers and third-party telemarketing vendors together made more than 900,000 calls to consumers after those consumers specifically asked that the company stop calling them. Comcast was not charged with contacting numbers on the National Do Not Call Registry, but the commission said it found its entity-specific Do Not Call violations serious and pervasive enough to warrant a complaint, the... (San Jose Business Journal, CA)
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